STEPHANIE W.
10/31/2017 - Escape
Kyle was very knowledgeable and was able to make the process organized and efficient.
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KYLE WALLATH
MEGAN H.
10/27/2017 - Fusion
My dealer was available without making an appointment. He offered me refreshments and informed me on my different vehicle options. All paperwork and prices were explained and easily understood.
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GARY SHANNON
LARRY K.
10/26/2017 - Escape
All good
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TONY KREBS
DENISE K.
10/26/2017 - Edge
Everything
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CALVIN TURNAGE
NORMAN P.
10/25/2017 - Escape
Bill (the general sales manager) and my sales rep. were very professional and followed thru on the installation of a remote starter and handicap license plate. My wife loves her new Escape. I see a lot of them on the road.
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TONY KREBS
JEFF L.
10/23/2017 - F-Series Super Duty
Very pleasant experience and our salesmen was awesome! Found the truck we wanted and was very helpful in accommodating my husbands difficult schedule!
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TONY KREBS
MITIZI T.
10/20/2017 - Explorer
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GARY M.
10/19/2017 - Escape
Sales persons knowlege of the vehicle and options available.
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TONY KREBS
THOMAS R.
10/18/2017 - Escape
Sales persons knowlege of the vehicle and options available.
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CALCIN TURNAGE
LAURIE S.
10/18/2017 - Explorer
Sales persons knowlege of the vehicle and options available.
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KYLE WALLATH
MARK M.
10/18/2017 - Edge
Rick our sales person was very helpful and worked through our concerns
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RICK WATKINS
EDWARD S.
10/16/2017 - Edge
Rick our sales person was very helpful and worked through our concerns
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CHERYLE ANDERSON
ROBERT B.
10/16/2017 - Escape
Communication with the sales rep
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TONY KREBS
RUSSELL J.
10/16/2017 - F-Series
Kyle Wallath, our salesman, was very helpful in explaining everything about the new vehicle & making the whole process stress free. Over all our experience @ Spirit was great.
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KYLE WALLATH
RUSSELL M.
10/10/2017 - Focus
Improve the ID.ME website!
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KYLE WALLATH
HAROLD K.
10/9/2017 - F-Series Super Duty
No pressure, helped chose options to order
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TONY KREBS
THOMAS L.
10/9/2017 - Focus
I had a good experience
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CALVIN TURNAGE
VIRGINIA H.
10/9/2017 - Escape
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TONY KREBS
NANCY M.
10/9/2017 - Escape
Everything went Well Calvin took very good care of me!
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CALVIN TURNAGE
DALE W.
10/9/2017 - F-Series Super Duty
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GREGORY B.
10/9/2017 - F-Series
Absolutely no pressure in buying a new vehicle. And nothing to be improved
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TONY KREBS
PENNY S.
10/9/2017 - Edge
Absolutely no pressure in buying a new vehicle. And nothing to be improved
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GARY SHANNON
DIANA N.
10/9/2017 - Explorer
Gary Shannon always above and beyond all expectations. We are very happy customers because of him.
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GARY SHANNON
TRICIA S.
10/6/2017 - F-Series
Nothing, our experience was great. Salesman was knowledgeable and great every step of the way.
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KYLE WALLATH
RICHARD G.
10/6/2017 - Expedition
I've been dealing with Spirit Ford for over 20 years...they've always gone the extra mile to make a deal!
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JOYCE M.
10/6/2017 - Edge
Everything went well.
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GARY SHANNON
MITCHELL R.
8/7/2017 - Focus
Salesman was 3 stars and was helpful in figuring out all incentives available to get the best price. Was occasionally difficult to get a hold of throughout the process, and had to wait to talk with him a few times. Very understandable as he was extremely busy selling cars. All in all he was a pleasure to work with and I will be happy to return to him for my next vehicle purchase. Spirt Ford seems to be a great dealership and wish that Ford did a better job ensuring ALL dealerships provide this same level of customer experience/satisfaction.
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GARY SHANNON
WILLIAM P.
8/7/2017 - Focus
ALL employees at Spirit Ford very friendly and polite from the time you enter the door until you leave the parking lot .
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MICHELLE L.
8/7/2017 - Focus
I bought a car from Calvin a few years back, and I knew where I wanted to go again this time. I told Calvin exactly what I wanted, and he made it happen. There was no stress, he took care of everything! As far as improving anything......... change nothing.
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GARY SHANNON
RITA W.
8/7/2017 - Escape
Our sales person, Gary Shannon, handled all the details very professionally and made the transition from our old Ford to the newer vehicle smooth as silk. We are extremely happy with the Spirit Ford experience. Thank you. We believe the only difficulty would be trying to improve their current customer service.
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GARY SHANNON
JESSE C.
8/7/2017 - Edge
Being a first time car buyer we thought we knew what we were going to do. We went in with an idea of what we wanted. Asked a lot of questions and then half way through we switched up what we wanted to do and cheryle had no problem answer more questions we had.
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CHERYLE ANDERSON
CATHERINE S.
8/7/2017 - Focus
It was 3 stars
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ANNA E.
8/7/2017 - Focus
Everything went so well. Calvin and everyone at the dealership, very nice and helpful. Calvin went above and beyond and found the perfect car. He answered text questions even beyond company work hours. I did not expect such an amazing sales person. The color and specifics of need were beyond my expectations. I love my new focus. I showed my coworkers. I advised what amazing service I received. Thank you so much. This was the best car buying experience at a Ford Dealership. Others could learn from Spirit Ford.
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JEFFREY T.
8/7/2017 - Fusion
Gary Shannon is a class act. He works so hard to earn and keep your trust.
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GARY SHANNON
CYNTHIA C
8/7/2017 - Escape
Our salesperson, Tony Krebs, was great. Answered all questions, made the experience seamless!
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TONY KREBS
MASUD I.
8/4/2017 - Escape
Nothing!! Cheryle Anderson, my sale person, is fantastic. I have leased over a dozen ford products from her and she is one of the main reason I keep going back to SPIRIT FORD. To the point that I have even leased here and shipped a car with their help to a different state, where I also have a residence. Instead of leasing in that state. Her manager Bill is also great and always helpful. Wonderful Service department, both facilities and staff. They are my go to car dealership. PLEASE PASS THIS ALONG. THANK YOU!!!!
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MARC D.
8/4/2017 - Escape
Getting through the process of purchasing the Escape went well. I was not happy with the way the financing options were presented or not actually being asked if I wanted to purchase the tire warranty. Some of the detailing that I was expecting was not completed.
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KYLE WALLATH
JAMES S.
8/2/2017 - Edge
Cheryle Anderson does a great job for us. She's very helpful and provides great service. We've purchased 4 or 5 vehicles from Spirit Ford and plan on continuing in the future.
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CHERYLE ANDERSON
CHRISTINE D.
8/2/2017 - Escape
Our salesperson really worked on getting us a 3 stars deal and obtaining financing for us--our credit is not the best, but he pursued and obtained a bank willing to take a chance on us--much appreciated, and we have let everyone we know how Spirit Ford works for their customers!
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GARY SHANNON
MICHAEL K.
7/31/2017 - Focus
Worked with Calvin Turnage, he knows, no haggling, very pleased with service and vehicle!
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CHAD L.
7/31/2017 - Escape
5 stars salesman
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GARY SHANNON
RACHEL M.
7/31/2017 - Fusion
Offering a drink would have been nice
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GARY SHANNON
DAWN N.
7/26/2017 - Fusion
All details went well. I had no negatives during the visit. We have had Calvin previously for salesperson and had 5 stars experience during the visit and looked for him during this purchase. Everything was well organized and timely and made our visit a positive experience. I have only purchased Ford vehicles during my lifetime and will continue to do so. My father was Ford employee and I have a loyalty commitment not to mention the fact that our Ford purchases have been quality and dependable.
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WILLIAM B.
7/26/2017 - F-Series Super Duty
No pressure to buy warranties or other "add on" items or costs. I also appreciate the time Cheryl took to find the vehicle I wanted. I was disappointed with the parts department, I was looking for price / availability of OEM running boards. The guy at the counter could not find them, (surprising) and all I heard him say was "wow" over and over again as he was looking at aftermarket boards. After delivery I went to a different Ford dealer and with in 5 min I had the part numbers of exactly what I wanted. I did buy them from Spirit, because of a discount they gave me, but I question the ability of the parts department based on heir in-ability to find them
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CHERYLE ANDERSON
RUDOLPH W.
7/25/2017 - F-Series Super Duty
The initial meeting was very well informed and it was a deal I was ready to accept, but needed to wait on. I was asked to help them out by purchasing before the end of the month at the price that we talked about. But when I came back the next day, the person I was dealing with was different and wasn't aware of completely of the deal that we had talked about. We were able to get it back to the original deal and were satisfied with the deal. Since I had to wait on turning in my other lease vehicle at KIA, Spirit held onto the vehicle. They took 5 stars care of it till I picked it up 20 days later. Overall the experience was 4 stars, but I think Gary Shannon was having a health issue the day I was making the deal. He was disorriented and just not completely together. The deal was done still and he was great when I picked up the vehicle.
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GARY K.
7/24/2017 - F-Series
I was very disappointed with the way my sales associate acted when the vehicle was delivered to me. She was involved with another customer at the time and shoved me off to another person to go over the delivery process etc. I certainly didn't appreciate that from her. I understand that her being a sales person she has to make sales to prospective buyers/lease, that's why she was there but not at the expense of slighting customers who just laid out big dollars on a new vehicle.
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CHERYLE ANDERSON
DONALD M.
7/21/2017 - Fusion
Everything went very smoothly during my leasing of another new vehicle. It is nice know you can trust the salesman (Tony Krebs) that you are dealing with. He has become a true friend.
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TONY KREBS
NANCY Y.
7/20/2017 - Fusion
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TONY KREBS
RORY J.
7/19/2017 - F-Series
I believe they got me the best deal possible.
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DALE D.
7/18/2017 - F-Series
Every thing was on point.
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KYLE WALLATH
ANOTHONY E.
6/22/2017 - Focus
I had a great time with Calvin. We made the buying experience fun in all aspects.
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CALVIN TURNAGE
NORMAN K.
5/19/2017 - Escape
Our salesperson explained everything to us with great care. He gave us payment options for several vehicles with several down payments. He was great.!
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GARY SHANNON
ROGER B.
6/19/2017 - Escape
Nice and honest.
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GARY SHANNON
BRIDGETTE C.
6/13/2017 - Edge
Easy delivery.
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GARY SHANNON
THOMAS W.
6/8/2017 - F-Series Super Duty
Gary was great to work with! I shopped other dealerships and wasn't able to get the trade-in value on my old truck that I wanted. Gary, and Spirit Ford, we able to make it happen. They were also able to quickly get the truck from another dealership and have it ready to go that same week!
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GARY SHANNON
PHILLIP G.
6/8/2017 - F-Series
Please Do Not add Extras to contract without asking the customer first! Finance manager tried to add a tire warranty for $600.00, to the contract, which wenever asked for. Upon signing documents I caught it as , This was also done when I leased a vehicle from them and I never caught it till it was to late.!
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CHERYLE ANDERSON
GEORGE G.
6/8/2017 - Flex
My Salesperson, Cheryl Anderson was very professional and I can always trust whatever she say to be truthful and accurate. I have purchased my vehicles from her because she is extremely knowledgeable truly likes her job and appreciate a nd trays to help her customers. Ford's should try to find more employees like and hire them. I like the overall professionalism of all the staff from the whole dealership, from the entry-level staff all the way to the owner of dealership. I couldn't ask for a better dealership to buy my vehicles from.
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CHERYLE ANDERSON
JASON H.
6/8/2017 - Mustang
Great experience.
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ANTHONY KREBS
LINDA R.
6/8/2017 - Focus
Everything was 5 Stars!!
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ANTHONY KREBS
CAROL L.
6/5/2017 - Escape
Everything was great.
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CHERYL ANDERSON
JON I.
6/5/2017 - Escape
Salesperson provided good information to allow me to make the proper decision. Owner stopped in to introduce himself as we were finishing the sale, to personally say Thank You. In the 40 years of buying cars at various dealerships, the dealership owner has never met me. Very impressed. Will buy all future cars here!
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ANTHONY D KREBS
WARREN P.
5/9/2017 - Fusion
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ANTHONY D KREBS
JOHN B.
6/5/2017 - Escape
I was given a great price on trade in, much better and higher than Friendly Ford in Monroe!!
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MICAHEL K.
6/5/2017 - F-Series Super Duty
I had some reservations about the quality of the vehicle that I ordered when it came in - not a Spirit Ford issue but rather a Ford Motor Company production quality issue (paint). I was most impressed that Tony Krebs and the management were first concerned with supporting me as a customer and never pushed the sale. We resolved the issue and I bought the vehicle. This type of customer commitment is what will bring me back to Spirit and recommend them to others. Thank You and Great Job!!
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ANTHONY D KREBS
CHARLES S.
6/1/2017 - Escape
Ease of the 2 test drives! How helpful everyone was!
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GARY SHANNON
CHRIS D.
5/9/2017 - Escape
I was given a great price on trade in, much better and higher than Friendly Ford in Monroe!!
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ANTHONY D KREBS
CLINTON B.
5/8/2017 - Focus
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GARY SHANNON
JOANNE J.
5/8/2017 - F-Series
Kevin was an 5 Stars salesmen!!! No pushiness! Everyone that helped with the deal was super friendly and helpful! Kevin listened to me and got me exactly what I wanted for what I wanted to pay! I'm hoping when I need the service department I get the same service! I've been driving Rams for 20 years, my son starting working their part time as an oil change guy, he begged me to try F150. I did and fell in love instantly!!! My son was a huge part of me trying the Ford and everyone who worked with me at the dealer made it easy to make the switch from Chrysler to Ford. Definitely will recommend Spirit Ford and Kevin!!!!!
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KEVIN M MINNEY
RYAN F.
5/8/2017 - Fiesta
The friendliness of the sales rep and how helpful he was. He made sure that he showed me all the possibilities for purchasing the vehicle and which one would best fit my need.
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ANTHONY D KREBS
HAROLD S.
5/8/2017 - Explorer
Gary is great to work with.
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GARY SHANNON
AMY B.
5/8/2017 - Escape
I was given a great price on trade in, much better and higher than Friendly Ford in Monroe!!
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CALVIN E TURNAGE
TARA B.
5/8/2017 - Fusion
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CALVIN E TURNAGE
TODD S.
5/4/2017 - F-Series
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CHERYLE J ANDERSON
DAVID M.
5/4/2017 - F-Series
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GARY SHANNON
FRANCIS D.
5/3/2017 - F-Series
Lease was through CostCo customer Auto Program. Tony Crebs did an 5 Stars job as Ford/CostCo representative in the process of my Lease. He was patient, and listened to what it was I was after in looking for a vehicle. He helped me get to where I wanted to be in monthly payments and in potential purchase price of the F-150 XL at the end of the lease, should I be able to purchase it at that time. I was very pleased with my experience!
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ANTHONY D KREBS
DEREK B.
5/2/2017 - F-Series
Honest Salesman.Very helpful/knowledgeable. They are still dependable one month after the sale has been complete. I went to two different ford dealerships in my state of Ohio and drove an hour north to go with spirit ford, Dundee,Michigan.
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ANTHONY D KREBS
MARK M.
5/1/2017 - F-Series
Everything was Great, will definitely be sending friends and family to Cheryle Anderson to get there next new car!!
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CHERYLE J ANDERSON
SAMUEL E.
5/1/2017 - F-Series
Gary is the main reason I buy from Spirit Ford.!
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GARY SHANNON
VICKI C.
5/1/2017 - Fusion
Everything went fine, I had a certain monthly payment I was able to do and spirit ford meet the payment within $3
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ANTHONY D KREBS
SCOTT G
5/1/2017 - Fusion
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ANTHONY D KREBS
