Spirit Ford Customer Reviews

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All Reviews Rating

4.30

★★★★☆

801 Reviews

Our family has gotten our last 6 vehicles through Tony Krebs at Spirit Ford and we have had nothing but positive experiences each and every time. We travel out of our way(70 miles) to do business with them. That's how easy they are to work with. I cannot say enough nice things about their staff from top to bottom. Thank you Tony and Spirit!
Had tried 3 other local Ford dealerships and got jerked around, just as I was about to give up getting a new Bronco, I decided to check out Spirit Ford. Was a 30 min drive for me, but it was well worth it
Had tried 3 other local Ford dealerships and got jerked around, just as I was about to give up getting a new Bronco, I decided to check out Spirit Ford. Was a 30 min drive for me, but it was well worth it. My experience buying my new Bronco with them is what you would expect to have at a dealership. Very friendly, price wasnt way marked up over sticker price like at some other dealers. No high pressure sales for add on services. All in all a great buying experience. I would highly recommend them to anyone looking to buy a Ford!! Also gave a fair price for my trade in.
I?ve had very favorable experiences at Spirit Ford in Dundee, Michigan.
The most wonderful place to get a Ford. My salesperson, Cheryle, is the best. I have been dealing with her for 20 YEARS. Never an issue; and she takes care of everything way after the initial sales. The service is wonderful. Spirit Ford has been my dealer ship for decades and I don’t ever feel the need to look for any other.
Very courteous, prompt and excellent service. Service man Bob went above and beyond. Service was done in a timely fashion.
Very courteous, prompt and excellent service. Service man Bob went above and beyond. Service was done in a timely fashion.
This was my first experience with Spirit, and it was great. I found a vehicle in the online inventory, it wasn?t in yet but it came in quickly and Kyle held it for me. It was the fastest paperwork process I?ve ever had at a car dealer, and was able to get it completed and take the car home on a holiday weekend. Very pleased with the whole experience.
Very friendly and helpful. The dealership was clean and when it came down to purchasing our truck, they were efficient and worked with our schedule.
Very friendly and helpful. The dealership was clean and when it came down to purchasing our truck, they were efficient and worked with our schedule.
Great staff, honored reservation time, was helpful and informative throughout the duration of service. Clean facility as well.
Fast, professional service. They say what they will do and do what they say and stand behind their work. Their tire price match got me a great deal.
Fast, professional service. They say what they will do and do what they say and stand behind their work. Their tire price match got me a great deal.
Excellent Service and communication for the service dept (Logan Gray). Very polite and friendly, he kept me updated and explained everything that was going to happen with the service of my car.
FANTASTIC ! If done shopping and being ignored by other dealerships,,,its time to go to SPIRIT FORD DUNDEE,MI ! fROM THE FIRST TIME YOU WALK IN SHOWROOM, SOMEONE ''GREETS'' YOU ! THEY DONT IGNORE YOU,,THE POTENTIAL CUSTOMER,,,THEY EMBRACE YOU TO BECOME,,,,''''THE CUSTOMER '''!! NO HIGH PRESSURE SALES JOB EITHER !!! CANT RECOMMEND THIS DEALERSHIP AND SALES PERSON ENOUGH,,,CALVIN YOUR WONDERFUL AT YOUR JOB,,YOU NEVER FORGET WHO THE CUSTOMER IS,,THANK YOU FOR YOUR PATIENCE, KINDNESS. HOPE,,,,SHE SETS YOUR CAR UP FOR ALL INTERNET CONNECTIONS AND THROUGHLY EXPLAINS EVERYTHING,,,THANK YOU !! SPIRIT FORD/CALVIN IS OUR NEW GO TO FORD DEALER FOR ANY AND ALL FUTURE PURSCHASES. !! TOTALLY RECOMMEND SPIRIT FORD 200%
Excellent Service and communication for the service dept (Logan Gray). Very polite and friendly, he kept me updated and explained everything that was going to happen with the service of my car.
Very easy to go through the process. Had what we wanted in stock and took time after the purchase to go through the vehicle and show how all the differnt options and how they work.
Friendly, fixed a problem others had been unable to fix.
Wonderful, Cheryl listened to my needs and got me what I wanted.
The Works service was completed as advertised and Bob ordered the warranty part needed making my 2022 whole again.

Google Rating

4.20

★★★★☆

459 Reviews

Our family has gotten our last 6 vehicles through Tony Krebs at Spirit Ford and we have had nothing but positive experiences each and every time. We travel out of our way(70 miles) to do business with them. That's how easy they are to work with. I cannot say enough nice things about their staff from top to bottom. Thank you Tony and Spirit!
The most wonderful place to get a Ford. My salesperson, Cheryle, is the best. I have been dealing with her for 20 YEARS. Never an issue; and she takes care of everything way after the initial sales. The service is wonderful. Spirit Ford has been my dealer ship for decades and I don’t ever feel the need to look for any other.
Great staff, honored reservation time, was helpful and informative throughout the duration of service. Clean facility as well.
It didn't take long for the yearly check up of my f150. They were wonderful and very friendly. I will always use Spirit ford for everything thank you guys
Can't beat their personal service
Spirit Ford, in my opinion, is the best place to buy and have your car serviced! They gave us the deal that we desired without much “haggling”! And their service department gets the job done and treats you with respect!
Everything was Top Notch!!!!!
I wanted a maverick truck but got a set of tires for my focus.
Excellent customer service.
Total commitment to customer satisfaction. Would recommend Spirit Ford and Kyle to anyone who is interested in purchasing a vehicle.
Cheryl is a very hard working sales person always goes the extra mile for her customer!
We were very pleased with the end-to-end process of buying our F350 starting with the on line vehicle build tool. Kyle kept us well informed and answered our questions. He educated us about each option. No hassles or hard sell methods. Spirit was completely transparent with us. This was important because we had to drive in from Virginia to pick up the truck with a cashier’s check. To the penny, the cost never wavered. Check-out process was well organized and painless. Kyle was very patient with us explaining two dozen features before we drove our beautiful new beast home
I am pleased with Spirit Ford, especially salesperson Cheryle. I ordered a new Super Duty and had to wait like everyone else, but she kept me updated through the process. When the truck arrived, the process was smooth and I was once again happy with how she handled the transaction. I have now purchased two new trucks from her, and I will call her again if I need another new Ford product. Thanks again Cheryle!
Staff there is great. They take care of you as quickly as possible and always find time to shoot the breeze for a minute when you stop in. Brought vehicle in for a squeak in passenger rear tire. Got hit with an $1,800 bill for maintenance items that I was not told about prior to this visit. Spirit does all my service so there is no excuse. One item was 12,000 miles past its normal schedule. Just glad I could afford to do the work but would have preferred it to be stretched out. Still will have service done there due to their thorough work.
Excellent!
Friendly, timely service!
Spirit Ford is always friendly and their service is quick! I needed a filter replaced unexpectedly and they found Spirit rewards in my account to help cover that expense. My only complaint is when they handed me the keys they stated my car was washed and ready to go. Clearly it wasn’t washed! And that’s okay! Maybe someone didn’t follow through.
Great experience, Cheryle made the entire process go smoothly.
A wonderful small town dealership exceptional customer service an excellent mechanics! If you need a new or used Vechicle Calvin is the best in the business he is honest and knowledgeable!!!
Everything went quickly and smooth.

Facebook Rating

4.00

★★★★☆

93 Reviews

The Works service was completed as advertised and Bob ordered the warranty part needed making my 2022 whole again.
very professional very knowledgeable always talking cate of my car's needs.
Great customer service and nice facility
Friendly service people, my oil change, tire rotation was done quickly. They also have a nive waiting area.
Calvin Is great. Always had great customer service
Calvin Turnage is awesome
Purchase 2 vehicles and nothing but great services
My dads salesperson, Kierra Runyon was super professional and made his car buying experience fun. He loves his new Tremor f150. Great place to buy a vehicle.
Great sales and service from a local dealer even during difficult times.
I have been very happy with service I have had at Spirit Ford, each and every time…thank you!
a special thanks to Cliff and Daniel Garcia for their kind, authentic concern for our vehicle needs.
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Great place, from our sales guy Kyle to the service department. So far great job
had to take in my 2022 F150 for an issue with my windows. Bob the service tech was very nice especially when I had to move my appointment twice. It was fixed in the time frame he said. Very pleased with the service team.
Extremely satisfied with the total experience from scheduling appointment to completion of work and billing. My service writer even found me a coupon for an additional $25 off of my $50 coupon. Highly recommend this dealership. This is why I drive 17 miles from Ypsilanti.
I hit a pothole and destroyed my tire and rim. Someone dropped the ball in ordering my new tire and rim, Ethan went above and beyond getting the situation rectifed for me. I can't thank him enough. He's the best.
Today we were on a road trip. Our vehicle started making a horrible noise and it seemed like we would not make it out of our area. Spirit Ford took care of our emergency right away. The woman at the front desk was amazing to the service department! Such a relief to a stressful situation. Thank You!!!

cars.com Rating

4.70

★★★★★

178 Reviews

Had tried 3 other local Ford dealerships and got jerked around, just as I was about to give up getting a new Bronco, I decided to check out Spirit Ford. Was a 30 min drive for me, but it was well worth it. My experience buying my new Bronco with them is what you would expect to have at a dealership. Very friendly, price wasnt way marked up over sticker price like at some other dealers. No high pressure sales for add on services. All in all a great buying experience. I would highly recommend them to anyone looking to buy a Ford!! Also gave a fair price for my trade in.
I?ve had very favorable experiences at Spirit Ford in Dundee, Michigan.
Very courteous, prompt and excellent service. Service man Bob went above and beyond. Service was done in a timely fashion.
This was my first experience with Spirit, and it was great. I found a vehicle in the online inventory, it wasn?t in yet but it came in quickly and Kyle held it for me. It was the fastest paperwork process I?ve ever had at a car dealer, and was able to get it completed and take the car home on a holiday weekend. Very pleased with the whole experience.
Very friendly and helpful. The dealership was clean and when it came down to purchasing our truck, they were efficient and worked with our schedule.
Fast, professional service. They say what they will do and do what they say and stand behind their work. Their tire price match got me a great deal.
FANTASTIC ! If done shopping and being ignored by other dealerships,,,its time to go to SPIRIT FORD DUNDEE,MI ! fROM THE FIRST TIME YOU WALK IN SHOWROOM, SOMEONE ''GREETS'' YOU ! THEY DONT IGNORE YOU,,THE POTENTIAL CUSTOMER,,,THEY EMBRACE YOU TO BECOME,,,,''''THE CUSTOMER '''!! NO HIGH PRESSURE SALES JOB EITHER !!! CANT RECOMMEND THIS DEALERSHIP AND SALES PERSON ENOUGH,,,CALVIN YOUR WONDERFUL AT YOUR JOB,,YOU NEVER FORGET WHO THE CUSTOMER IS,,THANK YOU FOR YOUR PATIENCE, KINDNESS. HOPE,,,,SHE SETS YOUR CAR UP FOR ALL INTERNET CONNECTIONS AND THROUGHLY EXPLAINS EVERYTHING,,,THANK YOU !! SPIRIT FORD/CALVIN IS OUR NEW GO TO FORD DEALER FOR ANY AND ALL FUTURE PURSCHASES. !! TOTALLY RECOMMEND SPIRIT FORD 200%
Excellent Service and communication for the service dept (Logan Gray). Very polite and friendly, he kept me updated and explained everything that was going to happen with the service of my car.
Very easy to go through the process. Had what we wanted in stock and took time after the purchase to go through the vehicle and show how all the differnt options and how they work.
Friendly, fixed a problem others had been unable to fix.
Wonderful, Cheryl listened to my needs and got me what I wanted.
Awesome customer service. They walked me through the whole process and made it easy and friendly
Would highly recommend. They were very honest and easy going through the whole buying process.
Worked with me on scheduling, Always pleasant to work with, had vehicle ready as needed .
I like working with Kyle he is relatable, friendly as well as knowledgeable with the product
Service was top notch! Appointment was on time and time of service was as quoted even washed my car !!
[email protected] Ford is a great guy to work with. Always goes above and beyond to find exactly what I'm looking for and never lets me down
Everything went well,the scheduled work was done well and in a timely fashion.
so what do I say about spirit ford in fifteen words? If I weren't satisfied, I would stop going there. they are much better than friendly ford in monroe.
Great service. Door to door delivery. One day turn around for the repair.

DealerRater Rating

4.60

★★★★★

69 Reviews

Had tried 3 other local Ford dealerships and got jerked around, just as I was about to give up getting a new Bronco, I decided to check out Spirit Ford. Was a 30 min drive for me, but it was well worth it
Very courteous, prompt and excellent service. Service man Bob went above and beyond. Service was done in a timely fashion.
Very friendly and helpful. The dealership was clean and when it came down to purchasing our truck, they were efficient and worked with our schedule.
Fast, professional service. They say what they will do and do what they say and stand behind their work. Their tire price match got me a great deal.
Excellent Service and communication for the service dept (Logan Gray). Very polite and friendly, he kept me updated and explained everything that was going to happen with the service of my car.
Would highly recommend. They were very honest and easy going through the whole buying process.
Worked with me on scheduling, Always pleasant to work with, had vehicle ready as needed .
I like working with Kyle he is relatable, friendly as well as knowledgeable with the product
so what do I say about spirit ford in fifteen words? If I weren't satisfied, I would stop going there. they are much better than friendly ford in monroe.
I have been with Spirit Ford for many years. I went there for an oil change on my leased car. I started thinking about buying it out. I went in to a salesperson, Daniel, and asked him about buyi
Great experience, fast service, everyone was direct and to the point, which makes the whole process better.
We live in Dundee and buy all our vehicles here. Tony is always smooth to work with. He makes the experience as hassle free as possible. Always feel like we get a good deal from people who treat you
The service representative was prompt, informative, and very professional. Responded to my service questions appropriately. Service was provided quickly while I waited in a clean lobby area.
The ford car shop done a good job working on the truck and good time for me
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